People usually aren't the problem. The conditions around the work often are.
Most people want to do good work. Conditions around them can make it harder.
Sylva gets close to the work, listens to those experiencing it, and connects the expertise needed to make meaningful change.
Start with what you are seeing.
A property must be ready. Problems keep returning. Training isn't sticking. Turnover is rising. Communication falters. Growth brings uncertainty. Something isn't working, and no one agrees why.
You don't need to know which service you need before you call Sylva. Understanding that is part of the work.
The people closest to the work know things the organization needs to know.
We work in the spaces between the boxes.
Operations · Human Resources · Learning and Development · Leadership · Technology · Equipment · Vendors · Frontline Teams
Problems rarely fit an organizational chart. Sylva connects perspectives to reveal the whole picture.
How Sylva works
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ENGAGE
Get close to the work and understand what people experience.
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DIAGNOSE
Look across the system for the conditions, patterns and friction shaping the outcome.
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CONNECT
Bring together the expertise and perspectives the problem requires.
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CREATE
Build a practical path forward, test it on the job and refine what we learn.
Where we help
We help when teams must be ready, problems recur, learning fails to stick, or growth and change create uncertainty.
The answer may involve Sylva, a specialist or both. We first understand the problem.
SHIFT the way you solve problems.
SHIFT is Sylva's problem-solving methodology: See → Hear → Identify → Focus → Test & Refine.
It helps organizations get close to the work, separate symptoms from conditions and learn from what happens.
Experience where people and performance meet.
Sylva can work with workforce-intensive organizations and with the companies, educators, associations and specialists that support them. Greg's experience is especially deep in hospitality, foodservice, healthcare, senior living, education and workforce development.
Create the conditions to flourish.
Sometimes Sylva provides the answer; sometimes others do. We help clarify what's needed and connect the effort.